Refund Policy

Legal Entity: BLINSOFT TECHNOLOGIES PRIVATE LIMITED

Last upated: 3 Sep, 2025

1. Refund Eligibility

Refunds are processed only if:

The transaction failed but amount was debited.

Duplicate transactions occurred.

Merchant did not receive the settlement within the defined SLA.

2. Non-Refundable Cases

Incorrect UPI ID or merchant QR entered by user.

Payments made for goods/services that user later disputes with merchant.

Payments blocked due to compliance/regulatory requirements.

3. Refund Process

Raise a refund request via support@zennopay.com.

Refunds will be processed within 7 working days, depending on banking partners.

Refunds will be credited to the original payment method.

4. Dispute Resolution

For unresolved cases, users may escalate to:

NPCI (for UPI-related issues).

RBI Ombudsman (for banking-related complaints).